SERVICE COORDINATOR / ADMINISTRATOR
Winner Recruitment are currently recruiting for a Service Coordinator / Administrator to join an established and busy team.
This is a varied office-based role, ideal for someone who is organised, confident communicating with customers and technicians, and able to manage multiple jobs at the same time.
Job Duties
- Carry out a variety of administrative and office-based duties
- Manage and coordinate service breakdowns, repairs and maintenance requests
- Assess the urgency of incoming jobs and prioritise work accordingly
- Schedule and coordinate service technicians and external contractors
- Act as the main point of contact for customers, providing service updates and progress reports
- Liaise with technicians, contractors and customers to ensure jobs are completed efficiently
- Maintain accurate records of jobs, service reports, customer information and job progress
- Monitor outstanding work and follow up to ensure jobs are completed within agreed timescales
- Process and update relevant paperwork and internal systems
- Handle general administrative duties associated with service coordination and customer support
Job Requirements
- Previous experience in administration, service coordination, scheduling or a similar role would be advantageous
- Strong organisational and time management skills
- Excellent attention to detail
- Confident communicating with customers, technicians and contractors
- Ability to prioritise workloads and manage multiple tasks
- Confident using Microsoft Office, email and computer-based systems
- Experience using scheduling or job management systems would be beneficial
- Professional, reliable and able to work well under pressure
- A proactive approach with the ability to work both independently and as part of a team
Hours of Work
Monday – Thursday: 9:00am – 5:00pm
Friday: 9:00am – 3:00pm
Lunch: 1 hour Monday – Thursday
Total: 34 hours per week
About the Role
This is a fantastic opportunity to join a well-established business through Winner Recruitment, offering a varied role with plenty of responsibility.
If you have strong administration skills, enjoy dealing with customers and are confident coordinating multiple jobs and people, Winner Recruitment want to hear from you!
Apply today with Winner Recruitment.
