Production Administrator

We are currently recruiting for a really exciting new role for one of our prestigious client’s based in Central Birmingham. This role will be a customer focused administration role. You will be based on the factory shop floor reporting directly into the production manager. You will be an integral part of the team liaison between the client and internal managers . Your role will be to report on the progression of orders for the clients. Your main purpose of the role is to monitor and drive forward the progression of jobs to deliver a timely and effective service. This will be a temporary to permanent role for the right candidate.

General Duties

Speaking to clients and customers in regards status of there orders via phone or email

Produce and maintain monthly KPI reports to track performance, progress, and key metrics

Monitor workflow and ensure all jobs are progressing according to plan

Reporting into the production manager with any issues or possible delays and offering resolutions

Liaising with line managers daily to see current status with orders and update clients

Updating the information on to the inhouse system

Chase any outstanding parts

Update schedules on the systems

Monitoring and driving all of the jobs forward

Make sure every order is delivered effectively and in a timely manner

Resolve or offer any solutions if required

Achieve the inhouse targets & KPI’S that are set daily and weekly

Skills and Experience needed

You must have a minimum of 2 years experience working in a similar environment or role

Have excellent customer service and communication skills as speaking to prestigious clients

Have exceptional organisational skills and be able to stay calm under pressure

Must be able to articulate yourself well under pressure

Have to ability to think on your feet and offer the customer cost saving solutions

Hours of work will be Monday – Thursday 8.00am – 4.45pm – Friday 8.00am – 1.30pm – 38 hours a week

If you are available immediately and have the relevant skill set and experience please apply on line in first instance