Helpdesk Operator – Facilities Management
Location: Bracknell
Pay: £14.45
Full-time | Temporary (3 months)

We are currently recruiting for a Helpdesk Operator to join a leading Facilities Management provider based at the Bracknell. This is a fantastic opportunity to work within a fast-paced, high-profile environment supporting the delivery of essential FM services.

The Role:

As a Helpdesk Operator, you will be the first point of contact for all maintenance and facilities-related queries. You will play a key role in ensuring service requests are logged, tracked, and resolved efficiently while delivering excellent customer service.

Key Responsibilities:

• Handling incoming calls and emails from clients and site users

• Logging jobs accurately onto the CAFM system

• Coordinating with engineers and subcontractors

• Monitoring job progress and ensuring SLAs are met

• Providing regular updates to stakeholders

• General administrative duties to support the FM team

What We’re Looking For:

• Previous experience in a helpdesk, customer service, or FM environment (preferred)

• Strong communication and organisational skills

• Ability to work in a fast-paced environment

• Good IT skills, including experience with CAFM systems (desirable)

• A proactive and customer-focused approach

What’s On Offer:

• Competitive hourly rate of £14.45

• Opportunity to work at a prestigious and well-known site

• Supportive team environment

• Potential for long-term opportunities

If you’re a motivated individual with a passion for delivering excellent service, we’d love to hear from you.

Apply now or get in touch for more information.