Helpdesk Coordinator

Coleshill
Full-time | Monday to Friday
£28,000

12 week Temp – Perm

Winner Recruitment is proud to be partnering with a leading organisation to recruit a Helpdesk Coordinator on a site in Coleshill. This is an exciting and rewarding opportunity for someone with a strong background in customer service, coordination, or facilities support to step into a dynamic and varied role within the Hard FM (Facilities Management) sector.

You’ll be joining a well-established business that values professionalism, teamwork, and a proactive approach. The role sits at the heart of the FM operations—working closely with engineers, contractors, and internal teams to ensure seamless service delivery across commercial and education-based properties.

About the Role:

As a Facilities Management Coordinator, you’ll be responsible for supporting the day-to-day coordination of planned and reactive maintenance across multiple Hard FM services, including fabric, electrical, mechanical, and HVAC disciplines. You’ll act as the first point of contact for site teams and engineers, helping to schedule works, log maintenance requests, and ensure compliance standards are met.

This is a varied position where no two days are the same, requiring someone with excellent organisational skills, a calm and professional manner, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Efficiently schedule engineers for both planned and reactive maintenance, ensuring timely response and follow-through.
• Support internal stakeholders, including health and safety and compliance teams, ensuring work is carried out to the correct standards and documentation is in order.
• Assist with tracking, logging, and escalating calls or service requests, ensuring that information is accurately recorded and passed on to the right department.
• Promote a collaborative team culture by sharing updates, best practices, and ensuring seamless communication between departments.

The Ideal Candidate Will Have:

• Previous experience in facilities coordination, helpdesk support, or a strong customer service background, ideally within the property or FM sector.
• A proactive and adaptable mindset, with the ability to multi-task and prioritise effectively.
• Strong interpersonal and communication skills—both written and verbal.
• Confidence in using FM systems, job scheduling tools, or CRM software (training can be provided).
• An understanding of health & safety, compliance, or building maintenance processes is a bonus.