Claims Handler – 1st & 3rd Party

Location: Solihull
Salary: £27,000 – £30,000

The Role

An established specialist firm is seeking a Claims Handler to manage a portfolio of 1st and 3rd party property and liability claims from first notification through to settlement.

You will act as the key point of contact for clients and policyholders, working closely with surveyors, contractors, insurers, and other stakeholders to deliver fair outcomes, excellent customer service, and effective cost control.

Key Responsibilities

• Manage a caseload of 1st and 3rd party claims from cradle to grave

• Accurately register new claims and capture all relevant information at first notification of loss

• Investigate liability and policy coverage using documentation, reports, and digital evidence

• Liaise with policyholders, brokers, third parties, and suppliers, providing clear and timely updates

• Coordinate with surveyors/engineers and contractors to scope damage and agree repair strategies

• Set and regularly review financial reserves, ensuring accuracy and justification

• Identify potential fraud, recovery opportunities, and escalate where appropriate

• Negotiate fair settlements within delegated authority levels

• Maintain accurate and detailed records across all claims activity

• Manage workload effectively to meet KPIs and SLAs

• Support audits, reporting, and claims reviews

• Contribute to process improvements and service delivery enhancements

• Assist with general administration and team support during peak periods

Skills & Experience

Essential

• Experience handling insurance claims within property or liability (1st and/or 3rd party)

• Strong customer service skills with the ability to handle sensitive situations professionally

• Excellent communication skills, both written and verbal

• Good analytical and decision-making ability

• Experience using claims systems and Microsoft 365

• Ability to manage a busy caseload and meet performance targets

• High attention to detail and accuracy

Desirable

• Experience working alongside loss adjusters, surveyors, or within property claims environments

• Knowledge of UK insurance policy wordings (property, liability, business interruption)

• Understanding of FCA regulations, including Consumer Duty and Treating Customers Fairly

Behaviours

• Customer-focused with a commitment to fair and timely outcomes

• Strong team player with a collaborative approach

• Commercially aware with an understanding of cost control

• Resilient and adaptable in a fast-paced environment

Compliance & Governance

• Handle claims in line with FCA regulations, GDPR, and internal procedures

• Maintain accurate records and adhere to quality standards

• Ensure confidentiality and secure handling of all data