Transport Co-ordinator

Position: Transport Co-ordinator

Salary / Rate: £23k-24.5k per annum

Location: Tamworth

Type: Permanent

Start Date: ASAP

 

 

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Job Description:

 

Winner Recruitment are currently recruiting for an Transport Co-ordinator based in south Staffordshire. It is an excellent opportunity to be part of a great team environment in a rapidly growing business.

 

My client is a leading nationwide bespoke same-day courier service provider established in 1990.

 

Reporting to a Team Leader, you will be responsible for being the first point of contact for customers and drivers.

 

This is a shift pattern role working 4 on 4 off from 7am to 7pm.

 

The Duties of the Transport Co-ordinator will include:

 

  • To provide a consistently high standard of Customer Service to all customers
  • Respond appropriately and professionally to all customer requests
  • Respond appropriately and professionally to all driver requests
  • Job Allocation to drivers and planning to achieve required response times to ensure Customer Satisfaction
  • Maintain continuous contact with Customer and Driver during end to end process of our service provision.
  • Costing of jobs for Customer and Driver
  • Professional and efficient point of contact for customers and drivers via inbound/outbound calls and e mail.
  • Handling of live customer complaints
  • Achieve response times (SLA)
  • Full awareness of real-time resource availability
  • Accurate pricing of jobs for drivers and customers as per pricing process
  • Maximise profit and prevent occurrence of loss making jobs

 

The Ideal Transport Co-ordinator will have:

 

  • Strong work ethic giving full attention to detail and accuracy
  • Able to solve problems with minimal supervision
  • Be able to demonstrate a strong customer focus in a fast paced environment.
  • Excellent customer service skills with rapport building abilities
  • Excellent communication skills especially a high standard of telephone etiquette
  • Strong administration skills
  • Willingness to be flexible
  • Excellent interpersonal skills , with willingness to co-operate and work effectively as part of a team
  • Previous customer service experience is essential
  • Able to identify issues, problems and opportunities and able to practically resolve and implement corrective action as appropriate.
  • Generates enthusiasm and has a positive attitude to change.
  • Able to work on your own initiative and prioritise workloads
  • Industry experience desired but not essential

 

Salary is circa £24.500 (7am-7pm 4 on 4 off shift pattern)

 

 

If you feel you have the right skills and experience for this role, please apply now!

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