Customer Support

Position: Customer Support Technician

Salary / Rate: £25,000 per annum

Location: Gloucester

Type: Permanent

Start Date: ASAP

 

Winner Recruitment are recruiting for a Customer Support Technician, the role will be based in Gloucestershire, in a newly custom designed office suite.

 

My client is a leading global management software and service provider, they are leader in the UK market and are entering an exciting period of growth within the UK and Internationally.

 

The primary function of the role is to be the first point of contact within the customer support team, providing telephone, email and remote support directly to the customers. This is an excellent opportunity, offering great prospects.

 

It would be an advantage if you have Experience of using Mayrise software, Highways, Street Lighting, Street Works or Waste & Grounds. ITIL certified desired but not essential.

 

The Duties of the Customer Support Technician include:

 

Deal with incoming customer support requests, logging and updating tickets where appropriate

Escalate issues, enhancement requests and business opportunities to the relevant departments

Provide remote support, via industry standard tools, to our desktop, server and mobile applications

Assist with the creation of reports for both customer and internal use, primarily using Crystal Reports and SQL queries

Assist the Development Team with testing, documentation and feedback as required

Ensure that internal systems are kept up-to-date

Assist with the updating and day-to-day management of our Software as a Service platforms

Provide technical backup and application knowledge to all business areas where required

 

The Ideal Customer Support Technician will have:

 

Broad understanding of IT

Experience or qualifications in one or more of the following: Networking, Windows Server, Crystal Reports, SQL

A minimum of 2 years’ experience of delivering customer or application support

Strong systems fault-finding and analytical skills

A good communicator - face-to-face, telephone, written, email.

An ability to converse with non-technical people on IT issues without jargon and are able to build and maintain good relationships with clients and colleagues

Creative and innovative problem solver

 

Salary is circa £25.000, Health insurance, pension and life cover all included.

 

25 Days annual leave (plus UK bank holidays)

 

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Winner House, 6 Burnett Rd, Sutton Coldfield,  Staffordshire, B74 3EJ

0121 353 1661

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