Customer Services Team Leader

Position: Customer Services Team Leader

Salary / Rate: £25k - £30k per annum

Location: Central London

Type: Full-time

Start Date: ASAP

 

 

 

Winner Recruitment are currently recruiting for a Customer Service Team Leader to join a hugely successful leading membership programme company based in Central London. They provide a range of fantastic rewards, discounts and freebies to their cardholder base.

 

As the Customer Service Team Leader you will be required to support up to 4 Customer Service Advisor's as well as undertaking the customer service duties yourself.

 

You will play a pivotal role in providing a professional, efficient and specialist service to my clients customers.

 

This is a great time to join this fantastic company, there is lots of growth and new clients coming on board, this opportunity can lead to promotion into a Customer Service Manager role.

 

The Customer Service Team Leader duties will include:

  • Supervising a team of 4 Customer Service Advisor's
  • Been a hands on team leader and undertaking the duties of the Customer Service Advisor as well as supporting the team
  • Responsible for handling incoming calls and emails day to day from a customer database
  • Managing incoming calls and emails from customers
  • Answering questions, queries and problems and resolving with the best solution for the individual
  • Providing them with product knowledge and advising and suggesting the best product for them
  • Delivering exceptional experiences through your great product knowledge
  • Delivering great customer service via telephone and email
  • Logging all calls onto the company system
  • Updating customers accounts via the company system
  • Building relationships with customers
  • Working towards KPIs

 

The ideal Customer Service Team Leader will have:

  • Experience of supervising a small team
  • Experience of working within a call centre environment
  • Previously delivered excellent customer service
  • Excellent communication and written skills
  • A can-do attitude

 

The salary for this role will be circa £30,000

 

The hours of work will be 9.00am - 5.30pm Monday - Friday

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