Service Advisor

Position: Customer Service Advisor

Salary / Rate: £18k-22k per annum

Location: London

Type: Full-time

Start Date: ASAP




Job Description:


Winner Recruitment are currently recruiting for a Customer Service Advisor to join a hugely successful leading membership programme company based in Central London. They provide a range of fantastic rewards, discounts and freebies to their cardholder base.


You will be joining a fun, friendly team within a busy call centre environment.


This role will be looking after customers via telephone and email giving them the best possible experience.


You will have had experience of working within an inbound call centre environment where you have delivered great customer service.


The duties of the Customer Service Advisor will include:


Responsible for handling incoming calls and emails day to day from a customer database

Managing incoming calls and emails from customers

Answering questions, queries and problems and resolving with the best solution for the individual

Providing them with product knowledge and advising and suggesting the best product for them

Delivering exceptional experiences through your great product knowledge

Delivering great customer service via telephone and email

Logging all calls onto the company system

Updating customers accounts via the company system

Building relationships with customers

Working towards KPIs


The ideal Customer Service Advisor will have:


Experience of working within a call centre environment

Previously delivered excellent customer service

Excellent communication and written skills

A can-do attitude


The salary for this role is between £18,000 - £22,000 depending on experience.

This role will be looking after call centres both on and off shore that up sell and re sell my clients product to their customers.


You will have had exposure of working with call or contact centres. Selling travel, mail order goods, merchandise or tv shopping would be an advantage.


The Account Managers duties will include:


Proactively manage the company’s portfolio of call centre partners

Building relationships with partner call centres

Managing KPIs, conversion levels and sales metrics for all call centres

Nurturing, training and developing call centre staff to ensure maximum sales success

Managing poor performance, putting action plans in place to support companies and staff if required

Undertake and perform call reviews and online training sessions with call centre staff and managers


The ideal Account Manager will have:


Previous account manager experience

Exposure to working with call or contact centres

Experience of selling travel, mail order goods, generic merchandise or tv shopping would be an advantage but not necessary

A get things done attitude

The ability to be proactive and able to meet targets


The salary for this role is circa £25,000 depending on experience, plus bonus.

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